20 February 2025
The New York Metropolitan Transit Authority (MTA) has begun testing a new accessibility program designed to assist riders who are deaf and hard of hearing.
The program, which utilises the existing Convo app, provides users with instant access to live sign language interpreters when interacting with MTA staff. According to Quemuel Arroyo, the MTA’s chief accessibility officer, the program aims to ensure that all riders have equal access to assistance. “We’re giving that service to everybody,” Arroyo stated.
The Convo app, which normally offers 20 minutes of free access to American Sign Language interpreters per month, will provide unlimited usage for riders communicating with MTA staff.
The pilot program is currently available at select locations, including NYC Transit Customer Service Centers, Long Island Rail Road stations, and Metro-North Railroad stations. Riders can sign up in advance or look for Convo QR codes at participating locations.
Such an approach to accessibility could have significant implications for Australia, where an estimated 3.6 million people live with some form of hearing loss. MTA’s Convo app pilot serves as a valuable model for consideration. For more information, please read 9to5mac’s article about the development of the Convo app.