Research
Cancellations for All
The ‘Cancellations for All’ project was launched in 2024 to support people with disability, their families, and carers over accessibility issues in the telecommunications sector regarding the cancellation of mobile services. Like our previous ‘Telcos for All’ report, this project is funded by the Australian Communications Consumer Action Network (ACCAN). This work was undertaken in response to consumers with disability finding it difficult to cancel their mobile service and having no awareness of this during the sign-up process.
The main report and supporting document facilitate research and analysis on which accessibility issues were prevalent when cancelling a mobile service, along with the associated support options that were available and how these issues could be addressed. A companion report was also created, outlining additional initially out-of-scope issues that are extremely important to accessibility for all. This includes items such as identification requirements, early activation, and postal address accuracy.
Higher Education for All
The Higher Education for All project is funded by the WA Department of Communities and created in response to current and prospective students with disability, who contacted CFA Australia requesting help to navigate university websites. CFA Australia audited the websites of Curtin University, Edith Cowan University, Murdoch University, The University of Notre Dame Australia, and The University of Western Australia, to identify common accessibility issues and ways to address them.
Telecommunications sector
The ‘Telcos for All’ report is a 2021 project funded by the Australian Communications Consumer Action Network (ACCAN) whereby CFA Australia audited the websites and apps of Telstra, Optus, Vodafone, Belong and Amaysim to determine their accessibility issues and support the industry in addressing them. This work was undertaken in response to consumers with disability finding it difficult to access plan, usage and billing information. The report highlights the key accessibility issues in the sector, quick wins to fix issues, recommended improvements for internal processes and tip sheets for both consumers with disability and staff working on digital content.
